Later’s Conversations inbox shows you a feed of your most recent Instagram comments, so you can engage with your audience and respond to comments from your desktop.  

From Later on the web you’ll be able to view, respond to, and delete comments to stay engaged with your followers.

Important: Later’s Conversations feature is offered on Later’s Business plans (Premium and higher) and Conversations is only available for Instagram Business Profiles.

The Conversations inboxes sort comments by:

  1. Inbox View: Your most recent comments, added in chronological order.
  2. Post View: Comments by post, starting with the most recently published post.
  3. User View: Comments organized by the user commenting.

Step 1: Choose how you’d like to sort your comments

From Later on the web go to the Conversations page and select the Instagram account you want to manage comments for.

Choose the Inbox you’d like to view your comments from (Inbox View,  Post View, or User View).

Tip: If responses are time sensitive, we recommend starting with the Conversations Inbox View. This shows you the most recent comments!

Important: Due to Instagram limitations, Later can only pull comments from your last 30 posts.

Step 2: Respond to Comments 

Select the comment or post you’d like to respond to. The commenter's username will be automatically mentioned in your reply.

Enter your response and click Reply. Your response will be threaded as it would on Instagram.

To reply as a comment that's not threaded, click Reply as Comment first.

Step 3: Delete Comments 

If you’re seeing inappropriate comments or self-promotion on your Instagram, you can quickly delete these from Later. Just hover over the comment, and a trash can to delete the comment will appear.

Tip: if you have a specific comment in mind, you can quickly go to the Inbox view and search for the comment by the Instagram handle or text

Updating Conversations

Now you’re ready to start tracking and replying to more people in a shorter amount of time!

Once you’ve already read and responded to all of your comments and want to do a quick refresh to see the newest comments, simply click the Refresh button. 

The new incoming posts will be listed under New while the previously loaded comments will be listed under Older.

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