Our connection to social networks like Facebook and Instagram are called credentials or tokens. These grant us the permission to publish, collect content, collect and display analytics, and more! If these credentials have expired, you will need to refresh them.
Steps to Refresh:
- Go to Later on the Web
- Go to your Settings — it is the gear icon in the bottom left
- Go to your Social Profiles & Groups page and select the Group that contains the social profile that needs to be refreshed.
- Beside the social profile, click the Refresh button and log back in with your username and password for that social profile.
Important: if you have a pop up blocker enabled on your browser please make sure to disable it before clicking Refresh. Otherwise, try it on another browser.
If you are having trouble refreshing your Instagram business profile credentials and therefore unable to auto publish to Instagram, check out our guide on refreshing your auto publishing connection.