What does it mean to "refresh my credentials"?

Your credentials are permission tokens granted by social networks like Facebook and Instagram which allow Later to interact with the profiles, to access information required for the use of certain Later features. 

For example: for Facebook, Twitter and Pinterest, credentials allow us to automatically post to the right account. On Instagram, your credentials allow you to use Search & Repost, the Instagram Visual Planner, and Pro Analytics

For Later to automatically publish posts to an Instagram Business Profile, we also require a valid connection between Facebook and Later. 

Occasionally these credentials will expire, and permission will need to be refreshed in order to re-establish a connection between Later and your social profiles.

Things that can cause your credentials to expire include:

  • To protect your privacy the networks will expire your credentials periodically 
  • When you change the password on one of your accounts
  • When any malicious actions have happened on your account (e.g. spammy activity)

How do I Refresh my Credentials?

Important: if you have a pop up blocker enabled on your browser please make sure to disable it before clicking Refresh. Otherwise, try it on another browser.

Go to Later on the Web, and from there click Settings (Gear Icon)

Next, go to your Social Profiles & Groups page; from there, go to the Group that contains the social profile that needs to be refreshed.

Beside the social profile, click the Refresh button and log back in with your username and password for that social profile.

Auto Publishing Credentials have expired:

To Auto Publish single image posts to Instagram Business Profiles, we require you to authenticate your Instagram Business Profile with a Facebook Page. 

This means to automatically publish to an Instagram Business Profile, you need to have access to a personal profile which is an admin on the Facebook Page connected to that Instagram Business Profile. If your Facebook profile credentials expire, we will not be able to automatically publish content on Instagram.

When refreshing credentials for auto publish, it is super important to log into a Facebook profile which has admin access for the connected Facebook Page - otherwise we cannot re-establish a connection between the Facebook Page and Later. 

Refresh Credentials Button is Green

If the refresh credentials button is green next to your social profile in your Social Profiles & Groups settings, you'll need to click that button twice.

The first time will refresh your Facebook credentials.
The second time will refresh your Instagram credentials.

Important: If you are having trouble refreshing your credentials, try the steps in this handy guide!

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